Refund and Cancellation Policy

CRM AI Employee · Last updated 26 October 2026

CRM AI Employee is a digital service, so nothing is shipped. You add money to a prepaid wallet and pay only for what you use.

Wallet money

• Money added to your wallet does not expire.
• Call charges are taken from the wallet only for connected talk time. Unanswered, busy and failed calls cost nothing.
• If you have not used any of a top-up, you can ask for a refund of that top-up within 7 days of paying. The refund goes back to the original payment method.
• Money already used for calls, phone numbers or messages cannot be refunded.

Free trial credit

Free trial credit has no cash value and cannot be refunded or withdrawn.

Phone numbers

A rented phone number is billed monthly from your wallet. You can cancel at any time and it will not renew. The current month is not refunded. Any one-time setup fee charged by the number provider is not refundable once the number has been assigned to you.

Failed or duplicate payments

If money was taken from your bank account or card but the wallet was not credited, or you were charged twice, we will refund it in full to the original payment method within 5 to 7 working days after we confirm it.

Cancelling your account

You can stop using the service at any time. Ask us to close your account and delete your data. Unused wallet money from the last 7 days can be refunded as described above.

How to ask for a refund

Send your registered email, the date and amount of the payment, and the reason. We reply within 2 working days. Refunds, once approved, reach your account in 5 to 7 working days depending on your bank.

CRM AI Employee is a product of RAJYUVANTA, Flat/Door No. 3-83, Anjana Complex, Near Karur Vysya Bank, Beside Ambedkar Statue, Nizampet Road, Bachupally, Medchal-Malkajgiri, Telangana 500090. Mobile: +91 90638 92803 · [email protected] · Privacy · Terms · Data deletion