Privacy Policy

CRM AI Employee · Last updated 2 November 2026

CRM AI Employee ("we", "us") provides a web application that lets businesses manage customers and contact them through AI voice calls and WhatsApp. We also run our own WhatsApp assistant, which answers questions from people who message our WhatsApp business number and can book a call with our team. This policy explains what data we handle and how.

Who this applies to

Businesses that sign up and use the app, customers of those businesses whose details a business adds to the app, and anyone who messages our own WhatsApp number or uses our online booking page. Each business is responsible for having permission to contact its own customers.

Data we collect

• Account details: name, email, phone number and business name of people who sign up.
• Customer records that a business adds: names, phone numbers, notes, consent choices and sales or service history.
• Call data: call times, outcomes, recordings or transcripts produced by our voice provider.
• WhatsApp data: messages sent and received through a business's connected WhatsApp Business number, and delivery status from Meta.
• If you message our WhatsApp assistant: your WhatsApp phone number, the profile name WhatsApp shows us, and the content of your messages and our replies. We do not use any other information from your phone or WhatsApp account.
• If you book a call (on WhatsApp or on our booking page): your name, email address, phone number, any note you add, and the date and time you choose. On WhatsApp we use the number you are messaging from, so we do not ask for it again.
• Connection details for WhatsApp (business account ID, phone number ID and an access token), stored encrypted.

How we use data

• To run the service: place AI calls, send and receive WhatsApp messages, and show history in the app.
• To answer your questions on WhatsApp, remember the recent messages of your chat so replies make sense, and book, change or cancel a call you ask for.
• To pass your chat to a member of our team when you ask for a person, or when the assistant cannot help.
• To bill for usage, prevent abuse and keep the service secure.
• We do not sell personal data and do not use customer data for advertising.

Automated replies and AI

Replies from our WhatsApp assistant are written by an AI model. They can be wrong, so please check important details such as prices with our team. The assistant sends your recent messages, and the business information it needs to answer, to our AI providers so that they can produce a reply. We do not use your messages to train our own AI models, and our providers process them only to return a reply, under their own terms and privacy policies. You can type restart in the chat to clear what the assistant remembers of the conversation, and stop to stop receiving messages from us.

Sharing

We share data only with providers needed to run the service: Meta (WhatsApp Business Platform), our AI providers (currently Sarvam AI for voice and chat; we may also use OpenRouter to reach other AI models), and our hosting provider. We may also share data when the law requires it. Each business's data is kept separate and is visible only to that business's users.

Retention

Data is kept while the business account is active. Chat messages and booking details are kept for as long as needed to support you and to run our business, and then deleted. A business can delete customer records at any time, and anyone can ask us to delete their data (see below). Typing "restart" clears the assistant's memory of a chat, but it does not by itself delete the stored messages.

Your rights

You can ask for access to, correction of, or deletion of your data, and you can withdraw consent at any time. If you are a customer of a business that uses our app, you can also contact that business directly. To cancel a booking, message the assistant or use the cancel link we gave you. See Data deletion. If you have a complaint, write to the contact below and we will respond; you may also approach the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.

Children

Our service is for businesses and is not meant for people under 18. If you think a child has given us personal data, contact us and we will delete it.

Security

Data is sent over HTTPS, access tokens are encrypted, and each business's data is isolated. Only people who need it to support you can see your chat and booking details. No system is perfectly secure, so please do not send passwords, card numbers or one-time codes in a chat.

Changes to this policy

We will update this page when our service or the law changes, and show the date at the top.

CRM AI Employee is a product of RAJYUVANTA, Flat/Door No. 3-83, Anjana Complex, Near Karur Vysya Bank, Beside Ambedkar Statue, Nizampet Road, Bachupally, Medchal-Malkajgiri, Telangana 500090. Mobile: +91 90638 92803 · Contact: [email protected] · Privacy · Terms · Refunds · Data deletion